Harryliv Interiors

BESPOKE CURTAINS - BLINDS - FURNITURES - HOME BUILD - RENOVATION

Refund and Cancellation Policy—Bespoke Window Treatments

At Harryliv Interiors, we pride ourselves on delivering custom-made, high-quality window treatments tailored to your specific needs. Due to the personalised nature of our products, we kindly ask that you carefully review our Refund and Cancellation Policy below:

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1. Bespoke Product Policy
All our curtains, blinds, and other window treatments are made to order based on your selected measurements, fabrics, and design preferences. As such, these items are non-refundable and non-returnable once production has commenced.

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2. Order Cancellation
• Within 24 Hours: You may cancel your order within 24 hours of confirmation for a full refund.
• After 24 Hours: If cancellation is requested more than 24 hours after order confirmation, a cancellation fee of 30% of the total order value will apply to cover administrative and material preparation costs.

Once Production Has Started: Orders cannot be cancelled or modified once production has begun.
   
3. Refund Eligibility

Refunds will only be considered under the following circumstances:
• Items received are defective, damaged in transit, or do not match the specifications confirmed in your final order.

• Claims must be made within 3 days of delivery and must include clear photographic evidence.

4. Replacement or Rectification
In cases of verified defects or discrepancies, we will offer
• A free replacement of the item(s), or
• Rectification at no extra cost, depending on the nature of the issue.

5. Measurement Accuracy
It is the client’s responsibility to provide accurate measurements. Harryliv Interiors will not be liable for errors due to incorrect measurements provided by the client. However, if measurement services were provided by our team, we will rectify any fitting issues at no additional cost.

6. Shipping and Delivery
Delays due to third-party logistics are beyond our control. However, we will do our best to assist in tracking and resolving any delivery issues.

Contact Us
If you have questions or wish to initiate a cancellation or claim, please contact our customer service team at:
Email: accounts@harryliv.co.uk
Phone: 0204 537 0081
Hours: Monday, Saturday & Friday, 10am – 4pm. Tuesday to Thursday, 9am to 5pm